Description:
This course presents the personal skills necessary to be successful in a leadership position. Professional demeanor and E-mail and phone etiquette are discussed as well as the importance of setting a positive tone and handling negative or difficult people. It discusses how to handle conflict successfully. Time management and personal work habits that improve managers’ efficiency and effectiveness are also outlined.
Objectives:
IDENTIFY intrapersonal skills.
IDENTIFY interpersonal skills.
DEFINE the term emotional intelligence.
RECALL techniques for self-management.
IDENTIFY time management strategies.
RECALL ways a manager can be a good role model.
IDENTIFY relationship building techniques.
RECALL guidelines to providing feedback and communication.
