Description:
This course presents the importance of communication during a crisis. The course details the importance of pre-planning, especially information gathering and information dissemination, and how thinking about issues in advance helps make the best of a crisis situation. The course discusses how to create a crisis communication response team and what roles each team member plays during a crisis event. The course also discusses steps for creating a crisis command center. Finally, the course covers the appropriate means of communicating to the community and disseminating information to the media.
Objectives:
RECALL factors used to anticipate risks.
RECALL criteria for establishing a Crisis Communication Response Team.
IDENTIFY the roles of each member of a Crisis Communication Response Team.
RECALL considerations for establishing a Transportation Communication Command Center.
RECALL how to develop a Crisis Communication Plan.
RECALL information to communicate with police, fire, parent, guardian, and the media effectively.
