Description:
This course details the basic components of communication and provides insight into the communication process. It outlines tips that enhance the comfort level and performance of pupil transportation professionals. This course also discusses potentially challenging communication situations, including misunderstandings and conflict, and how to effectively maneuver through these situations.
Objectives:
IDENTIFY the “whys” and components of communication.
IDENTIFY social styles used when communicating.
RECALL steps for changing habits.
RECALL effective listening and feedback skills.
RECALL conflict resolution and negotiation techniques.
